GatewayEnforcer
Support

One address. Include the right three things.

Deployment questions, evaluation help, security questions, and anything in between — write to steve@heavisideai.com and it reaches the people who built the product.

To Move Fast

What to include.

01Your Marketplace plan

Which product and plan you deployed.

02Your Azure environment

The Azure region you deployed into. Never send credentials, keys, or session content — we don’t want them, and the architecture doesn’t need them.

03What you observed

The step you were on and what happened. Because the product runs entirely in your tenant, your description is our telemetry — there is no vendor-side session data for us to look up, by design.

Security researchers: responsible disclosures are welcome at the same address, marked Security in the subject line.